Norwex FAQ’s

If any of my Norwex customers would like accurate information about our sourcing of materials, ingredients or anything else please don’t hesitate to contact me. Norwex has 3 core values which are integrity, trust and respect and I run my business on these values. I have listed below some FAQs and will add more as they arise if you want to discuss anything please contact me.

You will find lots of information in our catalogue which you can download here 

A complete list of ingredients in our Household Products can be found  here

A complete list of the ingredients in our Personal Care Products along with info about why they are there can be found here

Why is the Microfibre made in China?

🌎Norwex own their own factory in China. We only manufacture our cloths there, not our cleaning products. Additionally, we own the factory so there is also no issue with unfair working conditions, etc. The workers there have the same rights, pay scales, holidays etc that they would have if they were here, Europe , America or Canada. The main reason China was chosen is because they are the leaders in textiles and they have the technology to make our amazing cloths which is not available elsewhere.

Palm oil- 

🌎We are aware of the sustainability issues with the use of palm oil. The Roundtable on Sustainable Palm Oil (RSPO) was formed to bring oil producers, non-governmental organizations (NGOs) and other stakeholders together to improve the sustainability of palm oil production. Norwex adopted commitments to purchase exclusively deforestation-free and peat-free palm oil. As of 2016, more than 60 percent of palm oil traded globally was covered by such commitments—a huge change from before. As more companies make deforestation-free commitments, they will influence decisions made further up the supply chain by traders and producers. Unfortunately, there is not a perfect process or regulation in place in current supply chains of Palm Oil production. When we use palm oil, we ask for supply chain information to ensure that we are purchasing from Responsible suppliers who are aware of the issue and who can certify to us that the palm oil we source from them is sourced responsibly and sustainably.

Fragrance in products-

🌎The safety of Fragrances used in Norwex products is established by selection of ingredients that are safe and suitable for this purpose. In addition, they are assessed for their potential to cause skin or eye irritation or cause allergic reactions. We ensure that the fragrances selected by our R & D group does not contain any questionable components like phthalates. Applicable disclosures for any known allergens are provided on the label. 

What is the difference between Laundry Powder & Liquid Laundry Detergent?

🌎LLD is super concentrated and will wash up to 215 standard loads, using a pre measured pump with lockable lid.
🌟 3rd party testing results are
70% of product bio-degrades in first 10 days and 100% in 30 days.
And 97% is made from natural or sustainable materials which is 37% more than other leading brands.
🌟 New formula using natural enzyme based ingredients which help lift stains and odours from clothes.

🌟Norwex Laundry Detegent (formerly UPP) is a powder and each bag does up to 100 washes, is non-bio so best for people with skin conditions which can react to natural enzymes. Best for high temperature washes.

🌟Liquid Laundry is a liquid and each bottles does up to 215 washes, is bio so best for removing stains and odours from clothes using natural enzymes. Best for low temperatures washes which can reduce energy used by up to 40%

🌎 Either of the Norwex laundry solutions are environmently friendly against other brands as less packaging to recycle and because of the smaller packaging energy is saved on production and transport.

Liquid Laundry Detergent & Preservatives?

🌎Liquid L is a predominantly bio based product and is super concentrated in its enzyme content. When a formula has a very heavy load of biological and organic content, it is important to effectively preserve the formula with a broad spectrum preservation system. 

INCI listing 

🌎INCI listing is complete for all personal care products marketed by Norwex. They are displayed clearly on the Labels as per Fair Packaging and Labeling Act (US-FDA) as well as The EU Cosmetic Regulation 1223/2009.

List Of Ingredients on products

🌎All our products comply with restricted substances as listed in Annex III, colorants listed in Annex IV; Preservatives listed in Annex V and do not contain any prohibited substances listed in Annex II. All Norwex products are fully complaint with EU laws and regulations as per EC 1223/2009.

Product Information File, Raw Material Safety, Designated Person etc..

🌎All Norwex products follow the principles of safe cosmetic products as per:

• Safety of Raw Materials and Ingredients is pre-assessed during development cycle.
• Current Good manufacturing practices (cGMP) are followed.
• Invigilating of cosmetic market: We constantly monitor our products and have a very responsive Customer Care Center in each of our markets which logs in every complaint and helps provide answers and resolve.

🌎These principles translate into requirements for Norwex personal care products and all our personal care products comply with the following:
• Designate a Responsible Person (RP)
• Prepare a Product Information file (PIF) including a Safety Assessment
• Respect the Good manufacturing practices (GMP) for cosmetics
• Comply with Labeling and Packaging requirements
• Ensure notification via the Cosmetic Products Notification Portal (CPNP) before launch.